Booking Policy
Please review our booking guidelines to ensure a smooth experience for all guests
How to Book Your Appointment
- BOOK ONLINE at GlowUpStudio.com
- Call 214-357-5274
- Text 214-357-5274 or reply to one of our Confirmation Text Messages
- Email us using this FORM or reply to one of our Confirmation Email Messages
- Press "BOOK NEXT APPOINTMENT" in the email receipt we sent you for your last service
- Press "MANAGE APPOINTMENT" button in the email confirmation we sent you to reschedule the appointment
Deposits & Payment Requirements
- A 50% deposit will be required for some appointments to be held.
- A Credit/Debit Card will need to be held on account to hold an appointment. Card numbers are not stored on the Salon computers. They are securely encrypted by our Point of Sale System within it's cloud.
- A Credit/Debit Card will need to be held on account to prepay any recurring Refill Savings Plan.
- We do not accept cash or checks as payment for deposits, services or products. Cash Tips can be paid directly to the stylist however.
- Our generous Lash Fill Policy applies to all Refill appointments.
IMPORTANT NOTE 1: Booking Confirmation Requirement
Attendance is assumed unless we are informed otherwise.
How to confirm your appointment:
- By Text: Our system sends a text message 48 hours before requesting confirmation. Reply “YES” to confirm attendance or “NO” if unable to attend.
- By Email: Press the “CONFIRM MY APPOINTMENT” button in the confirmation email our system sends.
- By telephone: Call the salon to confirm or accept a call from our Guest Relations Team who may call you 24-48 hours before your appointment.
IMPORTANT NOTE 2: Spray Tan Timing
Attendance is assumed unless we are informed otherwise.
How to confirm your appointment:
- We recommend having a spray tan the DAY BEFORE your lash appointment. That gives you plenty of time to wash the solution off before we apply any lashes.
- Many tanning solutions contain oils which affect the bond of your eyelash extensions and natural lashes (oil = the enemy of lash extensions!).
- Additionally, we will be attaching eye-patches to the skin under the eye. Applying these to freshly tanned skin may cause discoloration when we remove the patches.
IMPORTANT NOTE 3: Botox Timing
We recommend having a Botox service AFTER your lash service because it is recommended that you do not lay down for up to 6 hrs after. Your technician must put pressure on your forehead during your service. Please inform your Stylist or our Guest Relations Team if you just received Botox or are planning to.
PHOTOS REQUIRED FOR CERTAIN SERVICES
LASH LIFTS: The length of the natural lashes play a huge part in the success of the lift. To minimize disappointment as a new guest we will request a photo of your lashes to check if your lashes are a good length to lift.
No Shows
Defined as: Not arriving for your appointment on the day of service and not contacting us by telephone, email, text, or through GlowUpStudio.com before the appointment to reschedule or cancel.
NO SHOW: Charged in full 100%. Any deposits, account credits or cash balance on account will be used towards the charge for a No Show with the remainder being charged to the Credit/Debit Card on file.
Repeated No Shows & Unpaid Balances
Glow Up Studio is committed to providing exceptional service to all our clients, and we value your time as much as we do ours. To maintain fairness for our team and other guests, we strictly enforce our booking and payment policies.
- If a credit card on file is declined for a no-show or late cancellation fee, the balance must be settled before booking any future appointments.
- Clients with two or more no-show appointments or outstanding unpaid balances may be required to prepay for future services.
- If a pattern of no-shows, late cancellations, or unpaid balances continues, Glow Up Studio reserves the right to discontinue offering services to that client.
We understand that unexpected situations arise, and we encourage open communication if you ever need to reschedule. However, repeated violations impact our ability to serve all guests fairly, and we appreciate your understanding and cooperation.
Maximum Late Times
Should late times exceed the following times, depending on the schedule on the day, your appointment might need to be rescheduled as per the “Day of Service – Reschedules & Cancellations Policy” below.
50 min Facial
7 mins
Hybrid/Volume Full Set
15 mins
60 min refill/repair
7 mins
Lash Lifts
7 mins
15 min service
3 mins
Classic Full Set
10 mins
30 min refill/repair
5 mins
75 min refills
10 mins
Brow Lamination
7 mins
Cancellations / Reschedules: More than 24 Hours Before Appointment
Defined as: A cancellation or reschedule by telephone, email, text, or through GlowUpStudio.com 24 Hours or more from appointment time of service.
- CANCELLED: No Charge. Any deposit/s will be refunded.
- RESCHEDULED TO DIFFERENT TIME, SAME DAY: No Charge. Any deposit/s will be retained on account to use towards the rescheduled appointment.
- RESCHEDULED TO DIFFERENT DAY: No Charge. Any deposit/s will be retained on account to use towards the rescheduled appointment.
Cancellations / Reschedules: More than 24 Hours Before Appointment
Defined as: A cancellation or reschedule by telephone, email, text, or through GlowUpStudio.com less than 24 Hours from appointment time of service.
- CANCELLED WITH NO REBOOKING: Charged in full for the cancelled booking. Any deposits, account credits or cash balance on account will be used towards the charge with the remainder being charged to the Credit/Debit Card on file.
- RESCHEDULED TO DIFFERENT TIME, SAME DAY: No Charge. Any deposit/s will be retained on account to use towards the rescheduled appointment.
- RESCHEDULED TO DIFFERENT DAY: Original appointment will be cancelled and 50% of the original service will be charged. New booking will be created for a different day. Any deposits, account credits or cash balance will be retained on account for use with the future appointment, they will not be refunded.
Cancellations / Reschedules: Complimentary Appointments
Complimentary (free) Appointments cannot be rescheduled.
Allergic Reactions
On rare occasions reactions after a service occur. These can be due to a range of factors including changes in temperature and humidity, pollen and particulates, or a sensitivity to the adhesive or other products we use during service. As an allergic reaction is something that is out of our control, we do not provide a refund should a guest have a reaction. However, should a full removal of lash extensions be required, we do refund any prepaid Membership that may have been purchased.
Recommendation after a reaction:
If you feel you are having a light reaction (some redness and itching), we recommend BENADRYL Topical Cream be applied with a cotton bud across the lash line. It works quickly to soothe the eyes. If you feel your reaction is much more severe (swelling, redness, severe itching), we recommend you see us for a FREE removal ASAP.
Unpaid Services
Due to myriad reasons, a Guest may ask for payment for a Service to be delayed. We always try to be understanding and compassionate and assess each case individually. Should we agree to delay payment, an agreement between Guest and Salon is made and importantly documented.
The Glow Up Studio Director will then follow up frequently with the Guest over the following 6-weeks from the Service date. Should the Guest not connect with the Salon Director to complete payment of their service it will be escalated to Glow Up Studio Corporate after that 6-weeks period. Glow Up Studio Corporate will then take measures to collect payment.
It is important to note that similar to shoplifting, not paying for a Service that had been provided is still a form of theft. It is classified as “theft of services” and there is a defined process for Glow Up Studio to follow with the local Police Department.
Naturally, we would prefer for no unpaid service to escalate this far. We urge our guests to respond to our messages (text, calls and voicemails) so that we can amicably come to a resolution.
Disputed Charges
Occasionally a Guest may dispute a charge on their credit/debit card for services provided or a Savings Plan charged on an active membership. When services have been provided in good faith, Glow Up Studio is within its rights to challenge the payment dispute and provide sufficient evidence to explain our case. We will however make every attempt to contact the Guest to resolve the situation amicably. Please note that once a dispute has been initiated by the Guest, no refund will be provided by Glow Up Studio. Any refund will be provided by the credit card provider should they side with the Guest in this instance.
EFFECTIVE DATE: JANUARY 30TH 2025