Retail Returns Policy

Our Promise to You

We want you to love every product you take home from Glow Up Studio. If something isn’t working out, we’re here to help—within the following guidelines:

Eligibility

Damaged or Defective Products

If your product is damaged, defective, or has a manufacturer’s fault, please notify us within 7-days of purchase and return it within 14 days of purchase. We’ll happily exchange it for the same item or provide store credit.

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Final Sale Items

Gift cards, promotional bundles, discounted items, and trial/travel-size products are final sale and cannot be returned.

Proof of Purchase

A receipt or record of purchase through our Point of Sale system is required for all returns or exchanges.

How to Return

Bring the item(s) to Glow Up Studio during regular business hours. Our Guest Relations team will assist you.

Have questions about a return? Call us at (214) 357-5274

Quick Reference Guide

✓ Can be returned:

  •  Unopened products (28 days)
  •  Original packaging intact
  •  With valid receipt
  •  Defective items (14 days)

✗ Cannot be returned:

  •  Opened/used products
  •  Gift cards
  •  Sale/promotional items
  •  Travel-size products

EFFECTIVE DATE: AUGUST 7th 2025

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